SCORM Compliant Package-VU23520 Give and respond to simple spoken information and directions Advanced Diploma policies and procedures in the

policies and procedures in the construction industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

knives and guides * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Assessments are mapped to the Australian Core Skills Framework (ACSF) at levels suitable for postgraduate vocational learners (typically Level 4-5)

ICTICT210 Operate database applications

SCORM Compliant Package-VU23520 Give and respond to simple spoken information and directions Advanced Diploma policies and procedures in the* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.